Privacy Policy

Last updated: August 2026

PETSUPERMARKET COMERCIO DE PRODUTOS PARA ANIMAIS LTDA, registered under CNPJ 10.864.846/0033-00, with address at Av. das Nacoes Unidas, 12901, Cj. 1102, Bloco C, Sala PP, Brooklin Paulista, Sao Paulo/SP, 04578-910, Brazil ("PetSupermarket", "we"), is the controller of the personal data processed through this website and is committed to protecting the privacy of its users in accordance with the Brazilian General Data Protection Law (Law 13.709/2018).

1. Data we collect

We may collect the following personal data, voluntarily provided by the user through our contact form or through direct contact channels:

• Full name
• Email address
• Phone number
• Content of the message sent to us

We also collect basic navigation data such as browser type and pages visited, used only for the technical operation of the website.

2. Purpose of processing

Data collected is used exclusively to answer contact requests, schedule appointments and services, provide information about our services, and maintain communication with clients and prospective clients. We do not use this data for any other purpose.

3. Data sharing

We do not sell, rent or transfer personal data to third parties. Data may only be disclosed when strictly necessary to comply with a legal or regulatory obligation, or by court order.

4. Storage and security

Data is stored in a secure environment with access restricted to authorised staff. We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or destruction. Data is retained only for the period necessary to fulfil the purposes described above or to comply with legal obligations.

5. Rights of the data subject

The data subject may, at any time, request:

• Confirmation that processing exists
• Access to the data we hold
• Correction of incomplete, inaccurate or outdated data
• Anonymisation, blocking or deletion of unnecessary data
• Data portability
• Withdrawal of consent

To exercise these rights, contact us at recebimento.fiscal@petlove.com.br or by phone at +55 (11) 3335-0200.

6. Cookies

This website may use cookies to improve the browsing experience. The user may disable cookies in the browser settings, which may affect certain website functions.

7. Data protection contact

For questions or requests related to the protection of personal data, contact us at recebimento.fiscal@petlove.com.br or by phone at +55 (11) 3335-0200.

8. Changes to this policy

This policy may be updated at any time. The version in force is always the one published on this page, with the date of the last update indicated at the top.

9. Governing law and jurisdiction

This Privacy Policy is governed by Brazilian law. The courts of the district of Sao Paulo/SP are elected to settle any matter arising from this policy.